Frequently Asked Questions

These are some of our most frequently asked questions. Feel free to contact us for additional questions.

Can I keep my phone numbers?

Yes Voip3 allows you to port numbers from any carrier

What happens if I move?

Voip or Hosted service allows you to use the service anywhere you have a data connection. Your phone will be configured to our service so you can essentially take your phone home and it will auto reconfigure to its new location.

I already have Voip service can I use my current phones?

Yes, as long as your phones are on our list of approved devices then they will work.

Which models of phones will work on your service?

We support hundreds of models of phones but click here for a list of the most commonly used phones.

Which features do you offer?

We offer a long list of options such as Hunt groups, transfer to outside phones, direct numbers, customizable music on hold, Call center, Call reports and many more. You’ll find our options very competitive with other providers “premium” packages.

What separates Voip3 from the competition?

All service providers are not created equal. Voip3 saw a niche in the market by listening to our customers. Most of the big internet companies don’t tell you is that while they offer assistance with setup they only offer limited *advice* over the long term in regards to configuration and troubleshooting. Much of the research and learning the system is your responsibility and they are never able to offer onsite support. We have techs in most major metro areas and can offer onsite support with emergency response times.

Do you offer other services?

Yes , is wholly owned by Comtel Networks based in Orlando Florida. Onsite support is what we do best. We offer consulting, engineering, design, network support, cabling, fiber optics, wireless, PBX support to customers from small office to enterprise customers with over 100 locations. We are certified and service most major brands like Avaya, Nortel, Cisco, Panasonic, Samsung, Tadiran, and many more

I currently have service with another provider can I switch?

You certainly can. This is a fairly common question, we can often reuse the phones from your current provider and minimize the cost . The porting process is fairly standard and we can assist with the entire process to make it as painless as possible.

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